Quality Analyst for Gaming industry – German speaker
LISBON
German
LISBON
German
What you can expect
What you'll do
- Content moderator;
- Monitoring contacts (e-mail exchange);
- Identifying and suggesting improvement opportunities;
- Creating reports based in your findings;
- Promoting actions to optimize the achievement of Key Performance Indicators;
- Providing feedback to CSRs (aligned with the Supervisors) and identifying training needs with the Trainer.
What you'll need
- Native/near native German speakers;
- Fluency in English (minimum B2 level);
- Previous experience as a QA and Content moderator, understands costumer service business and trends;
- Working knowledge of Microsoft Office Suite (Excel, Word, Power Point);
- Analytic profile and good communication skills;
- Diversity orientation and judgement capability;
- Fast learning and analytical ability.
- Please note that we will only consider CV if submitted in English.
Benefits
- Excellent work opportunity in a dynamic leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Investment in training and personal development;
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
- Health Insurance;
- Free language courses, sport activities and organized events;
- Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
What to expect when you apply
Fill in and submit the form
Be contacted and get to know all about TP
Complete our online tests
Be interviewed by telephone
Decision making time!
6 to 8 weeks