Viaplay
Customer Service for Viaplay (part-time)
Lisbon
English
Telecommunications
Customer Service
Lisbon
English
Telecommunications
Customer Service
What you can expect
What you'll do
- Registration and Sign in Guide user’s trough account setup and login issues;
- Streaming Troubleshoot streaming quality, buffering or content playback problems;
- App & Device support Provide assistance on compatibility, installation and device settings;
- Account and Payment Help users manage subscriptions, update payment menthods and resolve billing issues;
- Pause and Cancellation Assist with subscription pauses or cancellations;
- Feedback Collect and communicate user feedback for platform improvements.
What you'll need
-
Fluent in English;
- High school diploma required;
- Excellent communication and interpersonal skills and team spirit;
- Able to handle confidential and/or highly sensitive information;
- Interest in Movies, Series, and Sports;
- Experience in Customer Service (preferred).
Benefits
- Part-time: 9am-1pm or 5pm-9pm Monday to Sunday;
- An international career in a multicultural environment;
- A permanent presence of coaches who will facilitate your personal and professional development;
- Intensive training and constant and familiarization phase;
- Ample opportunity to grow and evolve within our organization;
- Health Insurance since day one in the company;
- Free Portuguese language courses, water sports, soft trekking and much more.
What to expect when you apply
Fill in and submit the form
Be contacted and get to know all about TP
Complete our online tests
Be interviewed by telephone
Decision making time!
6 to 8 weeks