Frequently Asked Questions

Start by filling out the online form to provide your details. Once we receive your application, we’ll contact you to share more information about TP and what to expect. You’ll be invited to take some online tests designed to assess your skills and suitability for the role. If you pass the tests, we’ll schedule a telephone interview to get to know you better.

The recruitment process is designed to be swift. After submitting your application, you can expect to be contacted promptly, often within a few days.

Candidates can monitor their application status by contacting our recruitment team directly. We strive to keep applicants informed throughout the hiring process and encourage open communication for any inquiries.

Our interview process may include phone screenings, video interviews, and in-person meetings. The number of rounds depends on the position, with each stage designed to assess your fit for the role and company culture.

Candidates should bring a valid identification document to the interview. Depending on the role, additional materials such as a portfolio or certificates may be requested. It’s advisable to confirm any specific requirements with the recruitment team beforehand.

During the hiring process, you’ll need to provide:

• Resume/CV: Detailing your work experience and qualifications. 
• Identification: Valid ID or passport. 
• Certificates: Any relevant educational or professional certificates. 

Applicants are welcome to apply for multiple positions that align with their skills and interests. Each application is assessed independently, and applying for various roles does not negatively impact your chances in the selection process.

If not selected for a role, candidates are encouraged to reapply for future opportunities. We value persistence and continuous improvement and welcome your interest in joining our team.

Specific qualifications depend on the role. Generally, we seek candidates with relevant experience and educational backgrounds. Proficiency in required languages and strong communication skills are essential.

The most common are Customer Service, Technical Support, Sales and Content Moderators, but other opportunities are also available all the time!

Teleperformance Portugal offers a range of entry-level positions suitable for recent graduates and individuals new to the field. These roles provide valuable experience and opportunities for career development within the company.

Yes, Teleperformance Portugal provides relocation assistance for certain roles. This includes support with flights, accommodation, and integration services to help employees settle in smoothly.

Here are some of the benefits you can have working here:

• Flight ticket to Portugal and annual flight home (within Europe), with pick-up at the airport & drop off at accommodation
• Free accommodation at one of our shared apartments
• Free training courses & Full training by certified instructors 
• Private health insurance from day one in the company 
• Paid Time Off 
• Training and Development Programs 

New hires participate in a comprehensive onboarding program designed to integrate them smoothly into our operations. This includes virtual training sessions, interactive learning platforms, and regular skill development workshops. The duration of the training varies depending on the role, ensuring that all employees are well-prepared for their responsibilities.

At Teleperformance Portugal, we foster a diverse and inclusive culture that emphasizes teamwork, innovation, and employee well-being. Our core values include integrity, respect, professionalism, and commitment, which guide our interactions and business practices. We are proud to be recognized as a Great Place to Work in Portugal, reflecting our dedication to creating a supportive and engaging work environment.

We are committed to employee growth through extensive training and development programs.

We celebrate diversity, with over 110 nationalities represented within our workforce. Our commitment to safety, equality, and inclusion is central to our operations, fostering a welcoming environment for all employees.

Teleperformance Portugal supports work-life balance with flexible schedules, remote options, wellness programs, paid time off, and a positive culture that prioritizes employee well-being and growth.

Typical working hours vary by role and may include shifts during evenings or weekends. Specific schedules are communicated during the hiring process to ensure alignment with employee availability.

Teleperformance Portugal recognizes and rewards performance through monthly incentives, performance bonuses, employee recognition programs, and opportunities for career advancement via internal promotions.