Beauty Advisor – German speaker

What you can expect

What you'll do

• Manage customer requests relating to Information and Complaints;
• Create opportunities to impress and engage with the customers;
• Maintain different channels active (live chat, phone, email, webforms, Social 1:1);
• Provide excellent solution and service;
• Provide product and beauty advice in a professional, precise and timely manner.

What you'll need

• Native level of written and verbal communication skills in German;
• Good knowledge of English (B2 level) is required;
• Customer orientation, problem solving skills and teamwork;
• Good IT skills;
• Availability to work on shifts;
• Previous experience in Customer Service;
• Excellent communication skills, empathy and high focus on customer satisfaction;
• Prior knowledge in Cosmetics and Luxury sector;
• Knowledge and experience with digital and social media.

Benefits

• Competitive salary and benefits;
• Flexible shift system;
• Modern and positive work environment;
• Excellent career opportunity in a multinational, leading company in the industry;
• Excellent public transportation connections;
• An international environment employing people from different nationalities and cultures.