Customer Care for Microsoft Store – French speaker

What you can expect

Our Client

Founded in 1975, Microsoft is an American multinational and one of the most known technology companies in the world.
It’s best known for its software and hardware products, and touchscreen computers. Microsoft aims to empower every person and every organization on the planet to achieve more!

What you'll do

• As a Customer Care for Microsoft Store, you’ll manage, through customer support, strong relationships with our customers;
• Sell Hardware to small-medium businesses and to some enterprise customers;
• Ensure customers are advised correctly on their product and their orders are put through and arrive at the customer promptly;
• Handle proactive volume with new business;
• Deal with procurement and marketing teams alike at the customer side.

What you'll need

• Fluent level of written and verbal communication skills in French;
• Fluency in English – B2 level (mandatory);
• As a Customer Care for Microsoft Store, you’ll need a minimum of 1 year of customer support or service experience for B2B roles required;
• Experience in B2B Account Management with outbound activity (Preferred);
• Microsoft Advocate Performance Certification (Sales Specialist/Master) within 3-6 months – (is a plus);
• Great listener and problem solver for each unique customer challenge;
• Dynamic and enthusiastic about technology;
• Aiming to be part of Microsoft’s mission and passionate about helping customers;
• Proven ability to build relationships with business customers and proficient managing various accounts to build long lasting relationships.

Benefits

• An international career in a multicultural environment;
• A permanent presence of mentors who will facilitate your personal and professional development;
• Intensive training and constant and familiarization phase;
• Good reference for future career;
• Leadership opportunities;
• Challenging work as a Customer Care for Microsoft Store;
• Ample opportunity to grow and evolve within our organization;
• Accommodation in a room of a Teleperformance apartment;
• Initial flight expenses refund;
• Free annual flight to the home country;
• Health Insurance since day one in the company;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Free Portuguese language courses, water sports, soft trekking and much more.