Customer Care for Online Marketing – German speaker

What you can expect

What you'll do

• As a Customer Care for Online Marketing, you’ll analyze issues of business customers, partners, clients or internal stakeholder’s and resolve them;
• Address issues via chat, email or phone channels, following operating procedures;
• Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications;
• Assist users in recovering account information and in payment related issues;
• Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.

What you'll need

• Excellent communication skills in German;
• Bachelor’s degree (preferred);
• As a Customer Care for Online Marketing, you’ll need a minimum 6 months of relevant customer care experience;
• General understanding of online marketing products/services;
• Excellent communication skills;
• Dynamic and organized.

Benefits

• Work Location: Lisbon – Oeiras;
• International career in a multicultural environment;
• Training and familiarization phase;
• Respectful and inclusive environment;
• A wealth of opportunities to progress and move business areas projects;
• Flexibility & Work/life balance as a Customer Care for Online Marketing;
• Opportunity to grow in a multinational company;
• Accommodation in a Teleperformance apartment;
• Refund of initial flight expenses;
• Free annual flight to the homeland;
• Health Insurance since day one in the company;
• Free Portuguese language courses, surfing, soft trekking and much more.