Customer Service Advisor for tobacco industry – Italian speaker

Your Role

Our Client

Is the leading worldwide tobacco company working with seven of the world’s top 15 brands, including the best-selling cigarette brand. Recently the company has expanded its offer, besides the traditional cigarettes a new type of smokeless cigarette device aiming to provide a new solution for their customers.

Responsibility

• Customer support via telephone and email;
•  Effective support for questions regarding the use and maintenance of the smoking device;
•  Provision of technical support in regard to the device or the brand’s website;
•  Providing information and possible troubleshooting.

Your Profile

• Fluent written and verbal communication skills in French;
•  Moderate English skills (B2 level);
•  Demonstrates sympathy and empathy;
•  Excellent communication skills, interpersonal skills and team spirit;
•  Flexibility and resilience;
•  Fast learning capacity;
•  Experience in telephone customer service / call center environment (preferred).

Our Offer

•  Excellent work opportunity in a leading multinational company;
•  International career in a multicultural environment;
•  Possibility of cooperation with leaders in various industries;
•  Stable work and career progression;
•  Long-term development opportunities;
•  Fixed-term, renewable contract with the possibility of permanent employment;
•  Health Insurance since day one in the company;
•  Possibility to live in one of our apartments;
•  Initial flight expenses refund;
•  Annually complementary return flight to your home country (within Europe);
•  Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
•  Free Portuguese language courses, sport activities and organized events.