Customer Service for Fashion Retail – French speaker

What you can expect

Our Client

PVH is one of the most worldwide known companies in fashion and lifestyle. This company, with over 400,00 associates operating in 40 countries, has a portfolio of brands as Calvin Klein, Tommy Hilfiger, Van Heusen, Izod, Arrow, as well as many other internationally recognized names in the fashion world.

What you'll do

• As a Customer Service for Fashion Retail, you’ll ensure an adequate response time while delivering the highest service possible;
• Assist, by phone or through written support, to any customer’s questions and concerns regarding the service;
• Maintain excellent quality and efficiency to achieve our team targets;
• Identify and process orders that may be fraudulent;
• Provide information regarding shipping and delivery;
• Advice our customers on a high level, providing updated help guides and meeting their individual needs.

What you'll need

• Native written and verbal communication skills in French;
• Good level of English – B1 level (mandatory);
• As a Customer Service for Fashion Retail, you’ll need social media responsiveness, including tracking and responding to customer comments;
• Ability to ensure positive messages delivery to our customers;
• Ability to create upsell and cross-sell opportunities;
• Ability to manage several emails in an efficient way;
• Problem-solving skills;
• Good argumentations skills.

Benefits

• Excellent work opportunity in a leading multinational company;
• International career in a multicultural environment;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Long-term development opportunities;
• Good reference for future career;
• Leadership opportunities;
• Challenging work as a Customer Service for Fashion Retail;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Free Portuguese language courses, sport activities and organized events.