Customer Service for Microsoft – Italian speaker

What you can expect

Our Client

Founded in 1975, Microsoft is an American multinational and one of the most known technology companies in the world.
It’s best known for its software and hardware products, and touchscreen computers. Microsoft aims to empower every person and every organization on the planet to achieve more!

What you'll do

• As a Customer Service for Microsoft, you’ll provide financial support for Office 365 users;
• Clarify queries, regarding invoices;
• Guarantee customer satisfaction by foreseeing possible customer questions;
• Establish strong and trustworthy relationships with customers;
• Answer and resolve inquiries from LATAM customers in LATAM time zones.

What you'll need

• Fluency in Italian;
• Advanced written English skills (minimum B2);
• As a Customer Service for Microsoft, you’ll need previous experience with e-commerce and billing platforms;
• Problem solver;

• Time management skills;

• Ability to create and maintain good relationships with customers.

Benefits

• An international career in a multicultural environment;
• A permanent presence of mentors who will facilitate your personal and professional development;
• Intensive training and familiarization phase;
• Stable work as a Customer Service for Microsoft and career progression;
• Meritocratic environment;
• Employees empowerment and value;
• Ample opportunity to grow and evolve within our organization;
• Accommodation in a room of a Teleperformance apartment;
• Initial flight expenses refund;
• Free annual flight to the home country;
• Health Insurance since day one in the company;
• Free Portuguese language courses, water sports, soft trekking and much more.