Customer Service Representative for international hotels project – Spanish speaker

Your Role

Our Client

Our client is one of the largest hotel chains in the world, managing thousands of hotels in over 100 countries. It is a company based on human values and diversity, known for innovation  and guest experience.

Responsibility

• Provide a customer-friendly service by showing interest in the customer, guaranteeing a positive and loyal relationship with the brand;
• Handling customer inquiries with the highest degree of courtesy and professionalism;
• Create opportunities to engage with the customers, approaching all their questions and doubts;
• Manage customer queries about hotel availabilities, amenities and facilities/location and access to their accounts, payments and answer any queries regarding the loyalty program.

Your Profile

• Experience working in a customer support related role in different channels (email, webform and telephone);
• Familiarity with Social Media
• Experience with LiveChat and Instant Messaging services (preferential);
• Able to accomplish GDPR compliance politics;
• Native Spanish speaker and minimum English level required B2;
• Excellent communication skills: verbal, written and listening skills;
• Ability to solve customer problems;
• Flexible and quick learner, able to adapt continuously;
• Ability to multi-task and work under pressure;
• Experience in servicing hotel/hospitality/travel/tourism and/or Luxury industries (preferential).

Our Offer

• Work location: Lisbon;
• Work Schedule: 40 hours per week
• Renewable employment contract with basic remuneration plus food subsidy;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund and annual complementary return flight to your home country (within Europe);
• Free Portuguese language courses and training opportunities;
• Modern, centrally located buildings with canteen facilities and excellent public transportation connections;
• Participation in events, workshops and other activities;
• Excellent opportunity to work in a leading multinational company;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Personalized career progression programs.