Customer Service Representative for Tobacco Industry – Dutch speaker

What you can expect

Our Client

Is the leading worldwide tobacco company that works with seven of the world’s top 15 brands, including the best-selling cigarette brand. Recently, the company has expanded its offer, besides the traditional cigarettes a new type of smokeless cigarette device aiming to provide a new solution for their customers.

What you'll do

• As a Customer Service Representative for Tobacco Industry, you’ll do customer support via telephone and email;
• Effective support for questions, regarding the use and maintenance of the iQOS device;
• Provision of technical support, regarding the device or the iQOS website;
• Providing information and possible troubleshooting.

What you'll need

• Fluent written and verbal communication skills in Dutch;
• Moderate English skills (B2 level);
• Demonstrates sympathy and empathy;
• As a Customer Service Representative for Tobacco Industry, you’ll need excellent communication and interpersonal skills;
• Team spirit;

• Flexibility and resilience;
• Fast learning capacity;
• Experience in telephone customer service / call center environment (preferred).

Benefits

• Excellent work opportunity in a leading multinational company;
• International career in a multicultural environment;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Long-term development opportunities;
• A wealth of opportunities to progress in your career;
• Respectful, ethical & inclusive environment;
• Flexibility & Work/life balance as a Customer Service Representative for Tobacco Industry;
• Private health insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Free Portuguese language courses, sport activities and organized events.