Customer Service for Salt – Italian speaker

What you can expect

Our Client

Salt. is one of the largest telecommunications service providers in Switzerland. Almost 1000 employees nationwide take care off over 2 million customers daily. The company offers an innovative range of products and services with a special focus on mobile communication – calls, SMS and high-speed Internet for private and business customers, as well as fixed land lines for business customers.

What you'll do

• As a Customer Service Representative for Salt, you’ll provide customer service with the highest level of kindness and professionalism;
• Assist, by phone or email, any of the customer’s questions and concerns regarding the products, contract issues and mobile bundle;
• Answer to payment transactions and invoice queries;
• Advice on current mobile phones, as well as give technical support;
• Advice to existing and potential clients on tariffs and current offers;
• Provide recommendations on additional options and do a reliable management of customer data.

What you'll need

• Native or near native Italian speaker;
• Proficient oral and written communication in English (minimum B2 level);
• Excellent communication skills as a Customer Service Representative for Salt;
• Customer-oriented;
• Pro-active in promoting effective problem solving;
• Ability to build and maintain positive relationships with customers.

Benefits

• International career in a multicultural environment;
• Stable work as a Customer Service Representative for Salt and career progression;
• Meritocratic environment;
• Employees empowerment and value;
• Intensive training and familiarization phase;
• Ample opportunity to grow and evolve within our organization;
• Accommodation in a room of a Teleperformance apartment;
• Initial flight expenses refund;
• Free annual flight to the homeland;
• Health Insurance since day one in the company;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Free Portuguese language courses, water sports, soft trekking and much more.