Customer Service & Technical Support for Social Media – German speaker

What you can expect

Our Client

Our client is a Social Media brand.

What you'll do

• Identify, research and review product issues to determine the best solution/ troubleshooting;
• Repair basic product issues;
• Use diagnostic tools;
• As a Customer Service & Technical Support for Social Media, you’ll advise on workarounds and best practices to be implemented;
• Contribute in an active way to increase product insight and knowledge base content;
• Follow protocol and adhere to guidelines;
• Achieve and maintain fully satisfactory performance.

What you'll need

• Fluent level of written and verbal communication skills in German;
• Good level of written and verbal communication skills in English (minimum B2);
• Customer oriented with strong decision-making skills;
• Excellent communication and good argumentation skills;
• As a Customer Service & Technical Support for Social Media, you’ll need to be able to solve technical issues in a creative way;
• Ability to build and maintain positive relationships with customers;
• Basic knowledge of Windows and MS Office.

Benefits

• Opportunity to work in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Respectful and inclusive environment;
• A wealth of opportunities to progress and move business areas projects;
• Flexibility & Work/life balance as a Customer Service & Technical Support for Social Media;
• Modern and centrally located buildings with cafeteria facilities and an excellent public transportation connection;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sports activities, and organized events.