Customer Service for Travel Industry – German speaker

What you can expect

Our client

As part of American Express Global Business Travel, our client offers travelers, travel managers and travel coordinators an incomparable value for money, a unique selection and compelling ease of use. Last year, our client enabled 14 million business trips. As a travel management company, it accompanies its customers every step of the way business travel planning.

What you'll do

• As a Customer Service for Travel Industry, you’ll greet and converse with client’s customers in a courteous, friendly and professional manner;
• Turn customer inquiries into sales, using appropriate selling techniques to meet revenue and close rate goals;
• Research travel rates, destinations, options and packages, accurately provide information and answer general travel and site related questions;
• Track and report call types and service issues.

What you'll need

• Fluent level of written and verbal communication skills in German;
• Good level of written and verbal communication skills in English (minimum B2);
• High School Diploma or higher (preferred);
• Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity;
• As a Customer Service for Travel Industry, you’ll need previous call center experience in sales and/or customer service capacity;
• Strong web-based navigation skills;
• Flexible and quick learner, able to adapt continuously.

Benefits

• International career in a multicultural environment;
• Training and familiarization phase;
• Investment in training and personal development;
• Respectful and inclusive environment;
• A wealth of opportunities to progress and move business areas projects;
• Flexibility & Work/life balance as a Customer Service for Travel Industry;
• Opportunity to grow in a dynamic leading multinational company;
• Accommodation in a Teleperformance apartment;
• Refund of initial flight expenses;
• Annually complementary return flight to your home country (within Europe);
• Health Insurance since day one in the company;
• Free company events and activities.