Customer Service for Travel Industry – German speaker

What you can expect

We are looking for a friendly, enthusiastic, and travel-savvy Customer Service Representative to join our team. In this role, you will be the first point of contact for our client’s customers, providing exceptional support while also identifying opportunities to convert inquiries into bookings. Your goal is to create positive customer experiences, offer expert travel guidance, and contribute to revenue through consultative selling.

Our client

As part of American Express Global Business Travel, our client offers travelers, travel managers and travel coordinators an incomparable value for money, a unique selection and compelling ease of use. Last year, our client enabled 14 million business trips. As a travel management company, it accompanies its customers every step of the way business travel planning.

What you'll do

• As a Customer Service for Travel Industry, you’ll greet and converse with client’s customers in a courteous, friendly and professional manner;
• Turn customer inquiries into sales, using appropriate selling techniques to meet revenue and close rate goals;
• Research travel rates, destinations, options and packages, accurately provide information and answer general travel and site related questions;
• Track and report call types and service issues.

What you'll need

• Fluent level of written and verbal communication skills in German;
• Good level of written and verbal communication skills in English (minimum B2);
• High School Diploma or higher (preferred);
• Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity;
• As a Customer Service for Travel Industry, you’ll need previous call center experience in sales and/or customer service capacity;
• Strong web-based navigation skills;
• Flexible and quick learner, able to adapt continuously.

Benefits

• International career in a multicultural environment;
• Training and familiarization phase;
• Investment in training and personal development;
• Respectful and inclusive environment;
• A wealth of opportunities to progress and move business areas projects;
• Flexibility & Work/life balance as a Customer Service for Travel Industry;
• Opportunity to grow in a dynamic leading multinational company;
• Accommodation in a Teleperformance apartment;
• Refund of initial flight expenses;
• Annually complementary return flight to your home country (within Europe);
• Health Insurance since day one in the company;
• Free company events and activities.