Customer Service for Viaplay – Dutch speaker

What you can expect

What you'll do

• Registration and Sign in Guide user’s trough account setup and login issues;
• Streaming Troubleshoot streaming quality, buffering or content playback problems;
• App & Device support Provide assistance on compatibility, installation and device settings;
• Account and Payment Help users manage subscriptions, update payment menthods and resolve billing issues;
• Pause and Cancellation Assist with subscription pauses or cancellations;
• Feedback Collect and communicate user feedback for platform improvements.

What you'll need

• Native Dutch speaker;
• Fluency in English (B2 level mandatory);
• High school diploma required;
• Excellent communication and interpersonal skills and team spirit;
• Able to handle confidential and/or highly sensitive information;
• Interest in Movies, Series, and Sports;
• Experience in Customer Service (preferred).

Benefits

• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events;
• Refer a Friend Program with attractive incentives;
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.