Customer Support for Microsoft Cloud – French speaker

What you can expect

Our Client

Founded in 1975, Microsoft is an American multinational and one of the most known technology companies in the world.
It’s best known for its software and hardware products, and touchscreen computers. Microsoft aims to empower every person and every organization on the planet to achieve more!

What you'll do

• Customer support via any channel (phone, chat, online submission);
• Manage strong relationships with the customers;
• As a Customer Support for Microsoft Cloud, you’ll identify opportunities and provide a recommendation based on partner needs;
• Digest information and extract the main communication points;
• Identify opportunities to upsell Microsoft Products and Services;
• Communicate with the partner to ensure joint business objectives are being met;
• Communicate the long-term project strategy and its relevance to the partner;
• Help to drive partner satisfaction by providing accurate information and prompt call backs;
• Conduct proactive outreach to partners, either as part of an open case or for a campaign;
• Provide end-to-end management of Microsoft Partner requests and remove as much effort from the partner experience as possible.

What you'll need

• Fluent level of written and verbal communication skills in French;
• Fluency in English – B2 level (mandatory);
• Excellent verbal and written skills;
• Great listener and problem solver for each customer challenge;
• Capability to create and maintain good relationships with customers;
• Dynamic and enthusiastic about technology;
• Strong analytical aptitude;
• BA/BS degree or equivalent work experience is a plus (preferably in the online advertising industry);
• As a Customer Support for Microsoft Cloud, you’ll need a minimum of 6 months of customer support, service experience or sales experience;
• Experience in B2B Account Management with outbound activity (Preferred);
• Microsoft Advocate Performance Certification (Sales Specialist/Master) within 3-6 months (Is a plus).

Benefits

• An international career in a multicultural environment;
• A permanent presence of mentors who will facilitate your personal and professional development;
• Intensive training and constant and familiarization phase;
• Good reference for future career;
• Leadership opportunities;
• Challenging work as a Customer Support for Microsoft Cloud;
• Ample opportunity to grow and evolve within our organization;
• Accommodation in a room of a Teleperformance apartment;
• Initial flight expenses refund;
• Free annual flight to the home country;
• Health Insurance since day one in the company;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Free Portuguese language courses, water sports, soft trekking and much more.