Customer & Technical Support – Spanish speaker

What you can expect

Our Client

Is an American multinational computer technology corporation that develops, manufactures, licenses, supports and sells computer software and, more recently, digital marketing software.

What you'll do

• Working as a Customer & Technical Support, you’ll have to be a relentless advocate for the customers and their issues;
• Provide the necessary help to solve all customer’s technical issues, through phone and email;
• Ensure customer satisfaction, presenting creative solutions to their issues;
• Make an effort to regained customer’s confidence in the brand;
• Provide recommendations to engage with customer’s needs;
• Have a central role within the internal organization.

What you'll need

• Native written and verbal communication skills in Spanish;
• Good knowledge of English (B2 level);
• Customer oriented with strong decision-making skills as a Customer & Technical Support;
• Excellent communication and good argumentation skills;
• Ability to solve technical issues creatively;
• Ability to build and maintain positive relationships with customers;
• Basic knowledge of Windows and MS Office.

Benefits

• Opportunity to work in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Inspiring leadership;
• Employees empowerment and value;
• As a Customer & Technical Support, you’ll have training and personal development;
• Modern and centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sports activities, and organized events.