Engagement Consultant – Italian speaker

What you can expect

What you'll do

• As an Engagement Consultant, you’ll be a trusted consultant with partners to develop and optimize their channel;
• Increase platform usage and adopt various content creator’s tools and features;
• Detect and understand the customer’s needs and objectives;
• Connect the customer’s needs to key platform features;
• Handle a high volume of potential clients on a daily basis, through video calls, email and phone calls;
• Manage portfolio and prioritize it, while having the ability to detect opportunities and follow up with the content creators over several months.

What you'll need

• Native Italian speaker;
• Fluency in English (minimum B2 level);
• BA/BS degree or equivalent (MA/MSc degree in Marketing, Digital Marketing, Communication or Journalism can be a plus);
• As an Engagement Consultant, you’ll need a minimum 2 years of work experience in sales and/or online advertising/social media;
• Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets;
• Strong verbal and written communication skills to pitch on the phone and compose compelling proposals;
• Good time management skills and ability to organize your own day;
• Client-focused, keen interest in customer interaction & ownership of business goals;
• Passionate about social media;
• Team player with the ability to work in a fast-paced and constantly evolving environment.

Benefits

• An international career in a multicultural environment;
• A permanent presence of mentors who will facilitate your personal and professional development;
• Intensive training and familiarization phase;
• Stability and certainty;
• Employees empowerment and value;
• Challenging work as an Engagement Consultant;
• Ample opportunity to grow and evolve within our organization;
• Accommodation in a room of a Teleperformance apartment;
• Initial flight expenses refund;
• Free annual flight to the home country;
• Health Insurance since day one in the company;
• Free Portuguese language courses, water sports, soft trekking and much more.