Helpdesk Support Technician - French speaker

Helpdesk Support Technician – French speaker

Portugal (remote)

French

Portugal (remote)

French

What you can expect

What you'll do

Receiving support requests from users;
Incoming Calls/Chat: Third Level: Resolving issues that were not resolved in the second level;
Third-line technical support for IT applications used by an organization;
Help users resolve technical issues with specific applications;
Ensure follow-up of established protocols. Increased complexity in the use of IT;
Any other function deemed relevant and necessary for the area;
Any other administrative task.

What you'll need

Knowledge of the product/service;
Customer orientation;
Typing skills;
Knowledge of the Internet
Knowledge of MS Office;
MYSQL knowledge;
Slack knowledge (preferred);
Postman Knowledge (preferred);
English level B2;
Previous experience in customer or technical support (preferred).

Benefits

Excellent work opportunity in a dynamic leading multinational company;
Possibility of cooperation with leaders in various industries;
Investment in training and personal development;
Possibility to work from home.

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Teleperformance Portugal

With a team of more than 12,000 employees from 97 nationalities, Teleperformance Portugal provides services in 37 languages for some of the most prestigious international brands. Teleperformance Portugal is one of the 25 best companies to work for in Europe in 2021.

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