Operations Manager for Tobacco industry – German speaker

What you can expect

We are looking for an operations manager that will manage a team of Team Leaders of customer service in the Tobacco industry.

The operations manager (ACM) will be responsible for the motivation, training, and development of the team and helping them coach their Customer Service Representatives. The ACM reports to the Account Manager/ CCM and interacts with the corporate client to report the team’s results.

If you feel like this up your speed, then this is the job for you!

What you'll do

• Manage a team of Team Leaders, work on their development and provide them with training and support;
• Analyze and report main results and KPIs to the CCM and to the client;
• Identify potential risks and opportunities of improvement;
• Ensure the correct implementation of the standard processes and procedures.

What you'll need

• Native/near native German speakers;
• Fluency in English (B2 minimum);
• Solid experience managing teams, including Team Leaders;
• Strong experience of people management, development and coaching;
• Experience in the banking sector is a plus;
• Availability to work in a Hybrid model.

Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free language courses, sport activities and organized events;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.