Payment Specialist for Tech Company – Polish speaker

What you can expect

What you'll do

• As a Payment Specialist is to liaise and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Online Store;
• Daily interaction with our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, loan & lease and other various payment methods;
• Processing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation;
• Sales Support, Finance on daily operational issues, problem escalation and resolution.

What you'll need

• Native Polish speaker;
• Fluency in English (minimum B2);
• Strong communication skills, team player, customer focused and maintain a professional attitude;
• Ability to work in an information sensitive environment;
• Team player and ability to work in a changing challenging environment;
• Excellent telephone manner, interpersonal and communication skills;
• Highly motivated and organized with the ability to work to tight deadlines;
• Ability to use discretion and work on own initiative;
• Very good accuracy and attention to detail;
• As this job is direct relation to order volume schedule flexibility is required;
• Experience in SAP is an advantage.

Benefits

• Work location: Lisbon – one of the best and sunniest places to live in Europe;
• Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
• One flight per year to your home country (within Europe);
• Health insurance from day one in the company;
• Ongoing certification and training opportunities;
• Meritocratic environment;
• Employees empowerment and value;
• Refer a Friend Program with attractive incentives;
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.