Real Time Analyst

What you can expect

The Real Time Analyst monitors on a daily basis different levels of Contact Center activities and analyses performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.

If you feel like this is up your speed, then this may be the opportunity for you!

What you'll do

• Generates and delivers real time reports to Operations Management Team;
• Compares call forecasts with actual results to examine variances, proactively identifies scheduling gaps and offers solutions to solve them;
• Provides performance analysis to ensure accurate, timely reporting to support business decisions;
• Proving support to Supervisors by identifying and suggesting more efficient management solutions;
• Control the Service Levels;
• May perform other duties as requested not specifically addressed in this document).

What you'll need

• Higher Education Degree (preferential);
• Proficient in Excel;
• Fluency in English (minimum C1);
• Experience in project management and implementation (desirable);
• Experience managing in Customer Experience Management operations (desirable).

Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Free language courses, sport activities and organized events;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.