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Microsoft

Technical Support for Microsoft – Italian speaker

Lisbon

Italian

Customer Service

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Lisbon

Italian

Customer Service

What you can expect

Our Client

Founded in 1975, Microsoft  is an American multinational and one of the most known technologies companies in the world.
It’s best known for its software products, hardware products and touchscreen computers Microsoft aims to empower every person and every organization on the planet to achieve more!

What you'll do

  • As a Technical Support for Microsoft, you’ll support deliveries;
  • Work with customers to resolve technical customer issues on the Partner Center Platform;
  • Determine technical support Pain areas while working with Customers;
  • Provide feedback and details to Technical Advisors and PG teams;
  • Achieve the CPE team goals and the time to resolution or escalation, enabling a response time similar to competitors;
  • Maintain technical skills through completion of ongoing readiness and Platform training;
  • Participate in the creation of future Microsoft support capabilities for the cloud.

What you'll need

  • Native Italian speaker;

 

  • Fluency in English (minimum B2);
  • Customer service experience (in technical support environment is a plus);
  • Troubleshooting mindset is also a plus.

Benefits

  • Signing Bonus of 1500€ plus Loyalty Bonus of 1500€ after 6 months Tenure;
  • Work location: Lisbon – one of the best and sunniest places to live in Europe;
  • Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
  • One flight per year to your home country (within Europe);
  • Health insurance from day one in the company;
  • Ongoing certification and training opportunities;
  • Stable work as a Technical Support for Microsoft and career progression;
  • Meritocratic environment;
  • Employees empowerment and value;
  • Refer a Friend Program with attractive incentives;
  • Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

What to expect when you apply

Fill in and submit the form

Be contacted and get to know all about TP

Complete our online tests

Be interviewed by telephone

Decision making time!

6 to 8 weeks

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