Customer Service & Technical Support for Social Media – German speaker

What you can expect

As a Customer Service & Technical Support for Social Media, you will be responsible for providing high-quality support to users by troubleshooting product issues, offering solutions, and ensuring an optimal user experience. Your role will focus on diagnosing and repairing basic product issues, providing advice on best practices, and contributing to the development of the knowledge base and product insights. Additionally, you will adhere to protocols and guidelines to maintain consistent performance.

Our Client

Our client is a Social Media brand.

What you'll do

• Identify, research and review product issues to determine the best solution/ troubleshooting;
• Repair basic product issues;
• Use diagnostic tools;
• As a Customer Service & Technical Support for Social Media, you’ll advise on workarounds and best practices to be implemented;
• Contribute in an active way to increase product insight and knowledge base content;
• Follow protocol and adhere to guidelines;
• Achieve and maintain fully satisfactory performance.

What you'll need

• Fluent level of written and verbal communication skills in German;
• Good level of written and verbal communication skills in English (minimum B2);
• Customer oriented with strong decision-making skills;
• Excellent communication and good argumentation skills;
• As a Customer Service & Technical Support for Social Media, you’ll need to be able to solve technical issues in a creative way;
• Ability to build and maintain positive relationships with customers;
• Basic knowledge of Windows and MS Office.

Benefits

• Opportunity to work in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Respectful and inclusive environment;
• A wealth of opportunities to progress and move business areas projects;
• Flexibility & Work/life balance as a Customer Service & Technical Support for Social Media;
• Modern and centrally located buildings with cafeteria facilities and an excellent public transportation connection;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sports activities, and organized events.