Customer Delight for Social Media – French speaker

What you can expect

Our Client

Our client is a Social Media brand.

What you'll do

• Provide support to small and medium-sized businesses (SMBs), helping them grow across multiple channels – chat, email and phone;
• Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
• As a Customer Delight for Social Media, you’ll provide pre and post-sales support for all self-service products;
• Provide product and tool support to enhance clients’ experience;
• Identify trends and solve problems facing multiple SMB clients;
• Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;
• Pro-actively identify areas where clients can improve usage of our solutions;
• Provide vital product insights and feedback from our customers to engineering.

What you'll need

• Native level of written and verbal communication skills in French;
• Fluency in English – B2 level (mandatory);
• Familiarity with online advertising products and social media;
• As a Customer Delight for Social Media, you’ll need +1 year working in a customer service related role;
• Excellent communication skills: verbal, written, listening skills;
• Flexible and quick learner;
• Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
• Experience in Call Center environment / Customer Support role;
• Ability to multi-task and work under pressure;
• Availability Monday to Sunday, including rotating weekends.

Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Good reference for future career;
• Leadership opportunities;
• Challenging work as a Customer Delight for Social Media;
• Modern and centrally located buildings with cafeteria facilities and an excellent public transportation connection;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Free Portuguese language courses, sport activities and organized events.