Customer Delight for Social Media – Hebrew speaker

What you can expect

We are looking for a dynamic and client-focused Customer Delight Specialist to support high-level clients in the online and digital advertising space. In this role, you will be a trusted partner for advertisers, helping them grow across multiple channels by offering expert assistance, product knowledge, and strategic insights. You’ll be at the frontline of client success, delivering exceptional support via chat, email, and phone.

Our Client

Our client is a Social Media brand.

What you'll do

• Provide support to high level clients, helping them grow across multiple channels – chat, email and phone;
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
• As a Customer Delight for Social Media, you’ll provide pre and post-sales support for all self-service products;
• Provide product and tool support to enhance clients’ experience;
• Identify and solve technical bugs and ads’ delivery issues;
• Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;
• Pro-actively identify areas where clients can improve usage of our solutions;
• Provide vital product insights and feedback from our customers to engineering.

What you'll need

• Native level of written and verbal communication skills in Hebrew;
• Good knowledge of English (B2 level) is required;
• Computer skills (mandatory basic skills and preferential advanced skills, like coding);
• Good analytical skills and logical thinking;
• As a Customer Delight for Social Media, you’ll need excellent communication skills: verbal, written and listening;
• Proactive and quick learner;
• Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform;
• Ability to multitask and work under pressure;
• Availability Monday to Sunday, including rotating weekends.

Benefits

• Signing Bonus 3000€;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression as a Customer Delight for Social Media;
• Investment in training and personal development;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events;
• Monthly and Quarterly Bonus.