Customer Support for Fashion Retail – French speaker

What you can expect

What you'll do

• As a Customer Support for Fashion Retail, you’ll assist customers issues, regarding their returns or their orders via email or phone;
• Help customers to register online and/or to process their orders;
• Deal with complaints and escalation process when necessary;
• Able to deal with customers with late returns and faulty goods;
• Liaise with shipping department over issues raised by customers, regarding either orders or returns;
• Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers;
• Maintain a high level of service awareness at all time;
• Help customers with product enquiries.

What you'll need

• Fluent level of written and verbal communication skills in French;
• Fluency in English – B2 level (mandatory);
• As a Customer Support for Fashion Retail, you’ll need previous experience in customer service environment (preferred);
• Passion for fashion and trends;
• Capable of accessorizing and providing styling advice;
• Demonstrate ability to handle and resolve complaints;
• Help customers with product enquiries.

Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Good reference for future career;
• Leadership opportunities;
• Challenging work as a Customer Support for Fashion Retail;
• Facilities centrally located with an excellent public transportation offer and with cafeteria included;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Free Portuguese language courses, sport activities and organized events.