Customer Support for Online Banking – Italian speaker

What you can expect

Our Client

What you'll do

• As a Customer Support for Online Banking, you’ll support Bank Customers;
• Provide clear information about products and service;
• Manage customer requests and clarify any doubts;
• Deliver a positive attitude towards the brand;
• Provide top-class interactions and customer service in rotating shifts, including night and weekend schedules.

What you'll need

• Minimum academic qualifications: 12th grade;
• Languages: C1 level or higher in Italian and minimum B2 English;
• As a Customer Support for Online Banking, you’ll need professional experience in Contact Center in the banking sector (preferential);
• Ability to work in a fast-paced and high-volume service center;
• Excellent communication and argumentation skills, with the ability to apply a logical problem-solving approach to resolve customer problems and inquiries;
• Client, quality and results oriented;
• Ability to listen and manage conflicts with responsibility, proactivity and team spirit;
• Agile in computer skills from the user’s perspective – computer systems, internet, browser and basic software;
• Strong interpersonal skills and ability to think independently.

Benefits

• Full-Time contract;
• Personal training and development programs;
• A solid career full of progression opportunities;
• Challenging work as a Customer Support for Online Banking;
• Meritocratic environment;
• Employees empowerment and value;
• Health Insurance since day one in the company;
• Cafeterias with free healthy meals such as soup, bread, salad and fruit;
• Free events: workshops and other work-life balance activities, also for family and friends;
• Possibility to work in a world-leading multinational company.