Customer Support for Online Banking – Swedish speaker

Your Role

Our Client

Responsibility

• Support Bank Customers;
• Provide clear information about products and service;
• Manage customer requests and clarify any doubts;
• Deliver a positive attitude towards the brand;
• Provide top-class interactions and customer service in rotating shifts, including night and weekend schedules.

Your Profile

• Minimum academic qualifications: 12th grade;
• Languages: C1 level or higher in Swedish and minimum B2 English;
• Professional experience in Contact Center in the banking sector (preferential);
• Ability to work in a fast-paced and high-volume service center;
• Excellent communication and argumentation skills, with the ability to apply a logical problem-solving approach to resolving customer problems and inquiries;
• Client, quality and results-oriented;
• Ability to listen and manage conflicts with responsibility, proactivity and team spirit;
• Agile in computer skills from the user’s perspective – computer systems, internet, browser and basic software;
• Strong interpersonal skills and ability to think independently.

Our Offer

• Full-Time contract;
• Personal training and development programs;
• A solid career full of progression opportunities;
• Health Insurance since day one in the company;
• Cafeterias with free healthy meals such as soup, bread, salad and fruit;
• Free events: workshops and other work-life balance activities also for family and friends;
• Possibility to work in a world-leading multinational company.