Customer & Technical Support – Italian speaker

Your Role

Responsibility

• Be a relentless advocate for the customers and their issues;
• Providing the necessary help to solve all customer’s technical issues, through phone and email;
• Ensure customer satisfaction, presenting creative solutions to their issues;
• Never rest until regained customer’s confidence in the brand;
• Provide recommendations to engage with customer’s needs;
• Have a central role within the internal organization.

Your Profile

• Native written and verbal communication skills in Italian;
• Good knowledge of English (B2 level);
• Customer oriented with strong decision-making skills;
• Excellent communication and good argumentation skills;
• Ability to solve technical issues in a creative way;
• Ability to build and maintain positive relationships with customers;
• Basic knowledge of Windows and MS Office.

Our offer

• Opportunity to work in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sports activities, and organized events.