Gaming Support Representative – French speaker

What you can expect

Our Client

With a worldwide presence, our client is one of the most prestigious brands in the gaming industry, with an impeccable track record of good customer relations and extensive market experience. This company works vigorously to provide their consumers a broad range product.

What you'll do

• As a Gaming Support Representative, you’ll resolve and answer contacts from the players;
• Read and understand logs for item restorations;
• Use all resources at hand to provide the most epic gaming support experience;
• Collaborate closely with specialized points of contact of the Player Support team to achieve the best outcome;
• Manage account and bill related issues;
• Answer for in-game inquiries;
• Pro-actively involved in the most recent updates regarding this specific gaming industry.

What you'll need

• Fluency in French (written and spoken);
• Fluency in English – B2 level (mandatory);
• High school diploma (or equivalent);
• As a Gaming Support Representative, you’ll need to have a passion for online Gaming Industry (MMORPG);
• Excellent verbal and written communication skills;
• Team player with strong problem solving and conflict management skills;
• Creative and out-of-the-box thinking;
• Eager to do deep research to resolve any given issue;
• Having a critical thinking when presented with a yes/no decision;
• Experience with different PC game Launchers and online Gaming (Game console knowledge is a plus);
• Positive attitude towards challenges and day to day changes.

Benefits

• Excellent work opportunity in a leading multinational company;
• International career in a multicultural environment;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Long-term development opportunities;
• Good reference for future career;
• Leadership opportunities;
• Challenging work as a Gaming Support Representative;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Free Portuguese language courses, sport activities and organized events.