Quality Analyst Ads – German speaker

What you can expect

What you'll do

• Findings identification that allows the improvement of CSR and operational results;
• Performs monitoring, autonomously and impartially, according to project requirements to objectively evaluate processes compliance;
• Apply BEST QA Requirements;
• Identify risks in the projects and suggest ways of internal control to mitigate the associated risks;
• Identify potential fraud and security related issues: short calls, authentication, tools, sales, referrals;
• Provide valuable information about the project to the Business Quality Analyst (BQA);
• Reporting of nonconforming situations;
• Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions);
• Communicate to leadership any known infractions of these Corporate Policies and procedures immediately;
• May perform other duties as requested not specifically addressed in this document.

What you'll need

• Fluency in written and spoken German is essential for this role;
• At least two years on contact center and shared services and/or related industries;
• Higher Education Degree (preferential);
• Google Workspace management;
• Excellent written and verbal communication skills with the ability to deliver clear messages;
• Strong attention to detail to ensure information is complete and accurate.

Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Free language courses, sport activities and organized events;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.