Supervisor for Salt – German speaker

What you can expect

Supervisors are the leaders responsible for developing teams, to meet and exceed performance targets and expectations, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics. The Supervisor should do this by providing guidance, coaching, support, motivation and education on a day-to-day basis.

Supervisors are responsible for their teams’ success, change behaviors and continuous improvement assuring the accomplishment of the internal objectives.

What you'll do

• Act with initiative, make things happen and accept responsibility for the results;
• Provide the team a clear sense of direction, ensuring the knowledge of each team member in order to develop the feeling of “Care” to achieve excellent results in motivation, inspiration, attendance and engagement;
• Support, motivate and “enthusiastically” communicate the company’s culture and values, develop and coach each CSR to continually meet and exceed their quality and productivity targets;
• Measure and improve the productivity of the team;
• Team’s assessment: commitment, punctuality, attendance, initiative, capacity to achieve the proposed objectives, relationship with colleagues, etc.) and team member’s performance evaluation (Biannual);
• Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions);
• Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR – General Data Protection Regulation, GECSP – Global Essential Compliance, Information Security Policies, HR, etc.;
• Communicate to the leadership any known infractions of these Corporate Policies and procedures immediately;
• May perform other duties as requested not specifically addressed in this document.

What you'll need

• Higher Education Degree (preferential);
• Fluency in German & English (mandatory);
• Team player with strong solving and conflict management skills;
• Sales experience (preferential);
• Customer Service Support experience (preferential).

Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Free language courses, sport activities and organized events;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.