Beauty Advisor- French speaker

What you can expect

Our client

Is a global leader in prestige beauty – delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. They are the only company focused solely on prestige makeup, skin care, fragrance, and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories.

What you'll do

• As a Customer Care for Beauty Products, you’ll set and maintain the highest levels of service for consumers and guests;
• Provide advice, answer questions, and promote the client’s brands in every interaction;
• Communicate with consumers by telephone, email, live chat, messaging and social media;
• Provide advanced sales through servicing to ensure well rounded and complete beauty solution for consumers;
• Place orders, resolve technical queries, and undertake associated administrative activities;
• Provide first contact resolution on service inquiries, complaints and on complex consumer questions within a variety of topics;
• Liaise with leadership and other teams to ensure a full resolution for the consumer;
• Understand the potential risk to the business of some inquiries/complaints;
• Show awareness when cases need to be escalated to an I&E advisor or Team Leader (i.e. viral social media public posts).

What you'll need

• Fluent level of written and verbal communication skills in French;
• Good level of written and verbal communication skills in English (minimum B2);
• Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity;
• As a Customer Care for Beauty Products, you’ll need previous call center experience in sales and/or customer service capacity;
• Aptitude for problem-solving;
• Dynamism and team spirit;
• Flexible and quick learner, able to adapt continuously.

Benefits

• International career in a multicultural environment;
• Investment in training and personal development;
• Good reference for future career;
• Leadership opportunities;
• Challenging work as a Customer Care for Beauty Products;
• Opportunity to grow in a dynamic leading multinational company;
• Accommodation in a Teleperformance apartment;
• Refund of initial flight expenses;
• Annually complementary return flight to your home country (within Europe);
• Health Insurance since day one in the company;
• Free company events and activities.