Customer Delight Representative for Social Media – Turkish speaker

What you can expect

We are seeking an experienced Customer Delight to join our team and provide exceptional service to high-level clients in the digital advertising domain. In this role, you will be responsible for supporting and expanding the self-serve advertising base, ensuring clients effectively utilize our online advertising products. Your focus will be on delivering top-tier pre and post-sales support, troubleshooting technical issues, and proactively identifying opportunities for clients to optimize their advertising performance. You will also work closely with internal teams to provide insights that enhance the client experience.

Our Client

Our client is a Social Media brand.

What you'll do

• Provide support to high level clients to help them grow across multiple channels – chat, email and phone;
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
• Provide pre and post-sales support for all self-service products;
• Provide product and tool support to enhance clients’ experience;
• Identify and solve problems technical bugs and ads’ delivery issues;
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions;
• Provide vital product insights and feedback from our customers to engineering.

What you'll need

• Native level written and verbal communication skills in Turkish;
• Good knowledge of English (B2 level) required;
• Computer skills (basic skills mandatory, advanced skills like coding preferential);
• Good analytic skills and logical thinking;
• Excellent communication skills: verbal, written, listening skills;
• Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform;
• Ability to multitask and work under pressure;
• Availability Monday to Sunday, including rotating weekends;
• EU citizenship or work permit for Portugal.

Benefits

• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events;
• Monthly and Quarterly Bonus.