Customer Service for Marketplace – German speaker

What you can expect

Our Client

Social interaction has been reinvented through Social Media and is continuously adapting to new technologies. Our client is one of the world’s leading companies in the industry of Social Media, with hundreds of millions of daily users.

What you'll do

• As a Customer Service for Marketplace, you’ll gather important information;
• Identify troubleshoot issues;
• Perform triage requests;
• Provide communications support between teams and business partners;
• Share insights during official meeting check-ins, in order to improve processes.

What you'll need

• As a Customer Service for Marketplace, you’ll need one to three years’ experience in customer service;
• Native German speaker and fluent in English (minimum C1 level);
• Passionate about providing an outstanding customer experience interaction;
• Exceptional communication skills with grammar and typing accuracy;
• Be attentive to customers, recognize their needs and offer them an appropriate solution;
• Ability to collaborate and work effectively in a team;
• Great listener and problem solver with analytical skills;
• Ability to educate customers on policy and product questions;
• Capable of reading developer documentation that might be more technical than a normal support manual;
• Basic Excel knowledge.

Benefits

• Excellent job opportunities in a dynamic, leading multinational company;
• Possibility of cooperation with leaders of different industries;
• Stable work and career progression;
• Investment in training and personal development;
• Respectful and inclusive environment;
• A wealth of opportunities to progress and move business areas projects;
• Flexibility & Work/life balance as a Customer Service for Marketplace;
• Modern and centrally located buildings with cafeteria facilities and an excellent public transportation connection;
• Private health insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Free Portuguese language courses, sports activities, and organized events.