Customer Service Representative for Spotify – French speaker

What you can expect

Our client

Spotify is a digital music streaming platform that gives its users access to millions of songs, podcasts and videos from artists all over the world.

What you'll do

• Provide first level support to unmanaged advertisers placing ads via Ad Studio,customer contact via voice, e-mail and chat;
• Manage all queries, requests and feedback received via chat to ensure a timely resolution and an overall positive client experience;
• Identify sales opportunities that can either be passed onto our sales;
• Leverage internal systems to log issues and escalate technical queries to our internal support teams;
• Identify fraudulent activity and take action to mitigate risk;
• Assist with general billing queries and process refunds for eligible advertisers.

What you'll need

• Fluent level of written and verbal communication skills in French;
• Good level of written and verbal communication skills in English – B2 Level (mandatory);
• Good communication skills and ability to provide world class service to new and returning customers;
• Strong web-based navigation skills;
• Flexible and quick learner, able to adapt continuously;
• Experience with Salesforce case management is a plus.

Benefits

• International career in a multicultural environment;
• Training and familiarization phase;
• Good reference for future career;
• Leadership opportunities;
• Challenging work as a Sales Representative for Spotify;
• Opportunity to grow in a multinational company;
• Accommodation in a Teleperformance apartment;
• Refund of initial flight expenses;
• Free annual flight to the homeland;
• Health Insurance since day one in the company;
• Free Portuguese language courses, surfing, soft trekking and much more.