Customer Service for Social Media – Dutch speaker

What you can expect

Our Client

Our client is a Social Media brand.

What you'll do

•  Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels – chat, email and phone;
•  Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
•  Provide pre and post-sales support for all self-service products;
•  Provide product and tool support to enhance clients’ experience;
•  Identify trends and solve problems facing multiple SMB clients;
•  Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
•  Provide vital product insights and feedback from our customers to engineering.

What you'll need

•  Native Dutch Speaker;
•  Good knowledge of English (B2 level);
•  Familiarity with online advertising products and social media;
•  +1 year working in a customer support related role;
•  Excellent communication skills: verbal, written, listening skills;
•  Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
•  Availability Monday to Sunday, including rotating weekends;
•  Experienced in Call Center environment / Customer Support role;
•  Ability to multi-task and work under pressure.

Benefits

• Excellent work opportunity in a leading multinational company;
• Stable work and career progression;
•  Intensive training and integration phase;
• Health Insurance since day one in the company;
•  Fixed-term, renewable employment contract;
•  Long-term career opportunities;
•  Reimbursement of your initial flight costs after 9 months and airport pick up;
•  Annually complementary return flight to your home country (within Europe);
•  Possibility to live in one of our apartments;
•  Free organized sport activities and events.