Customer Service for Viaplay (part-time)

What you can expect

What you'll do

• Registration and Sign in Guide user’s trough account setup and login issues;
• Streaming Troubleshoot streaming quality, buffering or content playback problems;
• App & Device support Provide assistance on compatibility, installation and device settings;
• Account and Payment Help users manage subscriptions, update payment menthods and resolve billing issues;
• Pause and Cancellation Assist with subscription pauses or cancellations;
• Feedback Collect and communicate user feedback for platform improvements.

What you'll need

• Fluent in English;

• High school diploma required;
• Excellent communication and interpersonal skills and team spirit;
• Able to handle confidential and/or highly sensitive information;
• Interest in Movies, Series, and Sports;
• Experience in Customer Service (preferred).

Benefits

• Part-time: 9am-1pm or 5pm-9pm Monday to Sunday;
• An international career in a multicultural environment;
• A permanent presence of coaches who will facilitate your personal and professional development;
• Intensive training and constant and familiarization phase;
• Ample opportunity to grow and evolve within our organization;
• Health Insurance since day one in the company;
• Free Portuguese language courses, water sports, soft trekking and much more.