Hotel Booking & Sales Expert for IHG – German speaker

What you can expect

Our Client

The main purpose of the InterContinental Hotels Group (IHG®) is to create Great Hotels Guests Love®. IHG is one of the most prestigious and well-known hotel brands in the world. It has 710,000 rooms over 5,000 hotels in nearly 100 countries. The 12 great and distinctive hotel brands are offering distinctive experiences to each different client, allowing everyone a great night’s sleep.

What you'll do

• Provide an industry-leading voice reservation experience by handling contacts via phone and other mediums;
• Match products with guest needs, resulting in revenue generation, brand preference and customer loyalty;
• Provide a seamless customer experience through effective use of information and tools;
• For Hotel Booking & Sales Expert for IHG, you’ll answer questions regarding prices, hotel details, reservation or payment conditions;
• Assist guests with all questions relating to “pre”, “in” or “post travel” concerns;
• Seek opportunities to improve individual and team performance;
• Help team and colleagues stay motivated and deliver goals.

What you'll need

• Native level of written and verbal communication skills in German;
• Good knowledge of English;
• High School Diploma or higher (preferred);
• Hotel/travel experience desired;
• For Hotel Booking & Sales Expert for IHG, you’ll need previous call center experience in sales and/or customer service capacity;
• Good communication skills;
• Social intelligence – empathy, self-awareness, cultural sensitivity;
• Strong web-based navigation skills;
• Ability to embrace technological and organizational changes;
• Ability to use tools and resources to represent the geographical needs of the caller.

Benefits

• Excellent work opportunity in a leading multinational company;
• Stable work and career progression;
• Intensive training and integration phase;
• Respectful and inclusive environment;
• A wealth of opportunities to progress and move business areas projects;
• Flexibility & Work/life balance for Hotel Booking & Sales Expert for IHG;
• Private Health Insurance since day one in the company;
• Reimbursement of your initial flight costs and airport pick up;
• Annually complimentary return flight to your home country (within Europe);
• Possibility to live in one of our company apartments;
• Complimentary organized sport activities and events.