Sales Advisor for IHG – Spanish speaker

What you can expect

Our Client

The main purpose of the InterContinental Hotels Group (IHG®) is to create Great Hotels Guests Love®. IHG is one of the most prestigious and well-known hotel brands in the world. It has 710,000 rooms over 5,000 hotels in nearly 100 countries. The 12 great and distinctive hotel brands are offering distinctive experiences to each different client, allowing everyone a great night’s sleep.

What you'll do

• Provide an industry-leading voice reservation experience by handling contacts via phone and other mediums;
• Match products with guest needs, resulting in revenue generation, brand preference and customer loyalty;
• Provide a seamless customer experience through effective use of information and tools;
• As a Sales Advisor for IHG, you’ll answer questions regarding prices, hotel details, reservation or payment conditions;
• Assist guests with all questions relating to “pre”, “in” or “post travel” concerns;
• Seek opportunities to improve individual and team performance;
• Help the team and colleagues to stay motivated and deliver goals.

What you'll need

• Native level of written and verbal communication skills in Spanish;
• Good knowledge of English;
• Hotel/travel experience desired;
• As a Sales Advisor for IHG, you’ll need previous call center experience in sales and/or customer service capacity;
• Strong customer service skills;
• Good communication skills;
• Social intelligence – empathy, self-awareness, cultural sensitivity;
• Strong web-based navigation skills;
• Ability to embrace technological and organizational changes;
• Ability to use tools and resources to represent the geographical needs of the caller.

Benefits

• Excellent work opportunity in a leading multinational company;
• Stable work and career progression;
• Intensive training as a Sales Advisor for IHG and integration phase;
• Inspiring leadership;
• Employees empowerment and value;
• Private health insurance after 6 months of employment;
• Reimbursement of your initial flight costs after 9 months and airport pick up;
• Annually complimentary return flight to your home country (within Europe);
• Possibility to live in one of our company apartments;
• Complimentary organized sport activities and events.