Supervisor – German speaker

What you can expect

What you'll do

• Managing a team of approximately 10 to 15 agents;
• Responsible for the development of each individual, to be accountable for the quality, productivity and attendance of the team;
• Proactively maintain and deliver the required service levels to maximize the productivity in the team to ensure the desired operational margin.

What you'll need

• Fluent level of German (C1 minimum) and a English (minimum B2;
• Minimum 6 months of experience managing teams;
• Experience in contact center;
• Leadership spirit, good energy and motivation, focused on developing the team;
• Diversity orientation and judgement capability.

Benefits

• Work location: Lisbon;
• Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);*
• One flight per year to your home country (within Europe);
• Health insurance from day one in the company;
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

*Only applicable for candidates living outside of Portugal